Privacy Policy

1. Who We Are

TECHYSQUAD IT INFRASTRUCTURE CO. L.L.C is a company incorporated in Dubai, United Arab Emirates, with registration number 2253845.

Techysquad provides B2B software and digital technology solutions, including Forex CRM, Prop Trading CRM, Traders Room, Multi-Level IB, PAMM, Trade Copier and related technology and digital services to brokerage and trading businesses.

If you are a client, trader, investor or other end user of a brokerage or business that uses Techysquad technology, that business is generally responsible for its relationship with you and its own processing of your personal data. You should refer to that business's privacy policy for information about how it processes your personal data.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through:

• Our website at techysquad.com
• Contact and enquiry forms
• Demo booking forms
• Email communications
• WhatsApp and other business communication channels
• Sales and business development activities
• Our direct contractual and business relationships
• Techysquad products and services where Techysquad determines the purposes and means of processing personal data

This Privacy Policy does not replace the privacy policy of a brokerage or other Techysquad customer where that customer independently determines how and why personal data is collected and processed through its business.

3. Our Role as a Data Controller and Processor

Our role in relation to personal data depends on circumstences

• Visit our website
• Contact Techysquad directly
• Submit an enquiry
• Request or book a product demonstration
• Subscribe to marketing communications
• Enter into a direct business relationship with us
• Communicate with our sales, support or business teams

Where a brokerage or other business customer uses Techysquad software to process personal data relating to its own clients, traders, investors, partners or other users, Techysquad may process that information on behalf of the customer.

In these circumstances , the customer generally determines the purposes and means of processing and Techysquad processes personal data according to the customer's documented instructions and applicable contractual requirements

If you are an end user of one of our customers and have a question about your personal data, you should normally contact the relevant brokerage or businness directly

4. Personal Data We Collect

The personal data we collect depends on how you interact with Techysquad.

• Full Name
• Business email address
• Telephone or WhatsApp number
• Company Name
• Job title or business role
• Country or location
• Brokerage or business information
• Trading platforms or technologies used by your business
• Products or services you are interested in
• Information submitted through enquiry or demo forms
• Information provided during sales or support conversations
• Communications sent to us by email, WhatsApp or other channels
• Other information you voluntarily provide to us

Please avoid providing personal data that is not necessary for your enquiry or business relationship with Techysquad

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from IP address
• Pages viewed
• Date and time of visits
• Time spent on pages
• Referring website or source
• Website interactions
• Cookie and similar technology identifiers

The information collected depends on your cookie choices and the technologies enabled on our website

5. How We Use Personal Data

• Respond to enquiries and requests
• Arrange and provide product demonstrations
• Communicate with prospective and existing customers
• Provide and operate our products and services
• Provide customer and technical support
• Manage our contractual and commercial relationships
• Understand customer requirements
• Configure and improve our software and services
• Maintain the security and reliability of our systems
• Analyse website usage and performance
• Improve website functionality and user experience
• Measure the effectiveness of our marketing activities
• Send product updates, company news and marketing communications where permitted
• Maintain business and transaction records
• Prevent fraud, abuse and security incidents
• Establish, exercise or defend legal claims
• Comply with applicable legal, regulatory, contractual and accounting requirements

We do not sell personal data to third parties

We do not use personal data for solely automated decision-making that produces legal or similarly significant effects on individuals unless we specifically disclose otherwise and have an appropriate legal basis for doing so

6. Legal Bases for Processing

Where applicable data protection law requires us to identify a legal basis, we may process personal data on one or more of the following grounds:

We may process personal data where necessary to enter into or perform a contract with you or the organization you represent.

We may process personal data where necessary for our legitimate business interests, provided those interests are not overridden by applicable privacy rights.

• Responding to business enquiries
• Managing customer relationships
• Improving our products and website
• Protecting our systems
• Preventing fraud
• Developing our business
• Understanding how our services are used

We may rely on consent for certain activities, including specific marketing or cookie-related processing where required by applicable law.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing that took place before consent was withdrawn

We may process personal data where necessary to comply with legal, regulatory, accounting, tax or other obligations that applyb to us

7. Marketing Communications

We may use your business contact information to send information about Techysquad products, services, updates and relevant business developments where permitted by applicable law

Where consent is required, we will obtain the appropriate consent before sending marketing communications.

• Using the unsubscribe option provided in the communication; or
• Contacting us at contact@techysquad.com

8. How We Share Personal Data

We do not sell personal data

We may disclose personal data to trusted third parties where reasonably necessary to operate our business and provide our services

they may include

• Website and cloud hosting
• IT infrastructure
• Email and business communications
• Customer relationship management
• Analytics
• Marketing and advertising
• Cybersecurity
• Technical Support
• Business Operations

Service providers processing personal data on our behalf are expected to implement appropriate confidentiality, privacy and security measures and comply with applicable contractual and legal requirements

We may share information with lawyers, accountants, auditors, insurers, consultants and other professional advisers where reasonably necessary

• Comply with applicable law
• Respond to lawful requests
• Meet regulatory requirements
• Enforce our legal rights
• Protect Techysquad, our customers or others against fraud, security threats or unlawful activity

If Techysquad undergoes a merger, acquisition, restructuring, financing, sale of assets or similar corporate transaction, relevant personal data may be disclosed to parties involved in that transaction, subject to appropriate confidentiality and legal requirements.

9. International Data Transfers

Techysquad operates internationally and works with service providers and customers in different countries.

As a result, personal data may be transferred to, stored in or processed in the United Arab Emirates, India and other countries in which Techysquad or its service providers operate.

Privacy and data protection laws may differ between countries

Where applicable law requires safeguards for an international transfer of personal data, we take appropriate measures designed to ensure that the information receives an appropriate level of protection

Such safeguards may include contractual protections or other legally recognized transfer mechanisms, where applicable

10. Data Storage and Security

• Unauthorized access
• Unauthorized disclosure
• Accidental loss
• Misuse
• Alteration
• Destruction

• Encryption in transit
• Access controls
• Authentication controls
• Restricted system permissions
• Security monitoring
• System and infrastructure security measures
• Regular reviews of security practices

However, no internet transmission, electronic storage system or information security method can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

11. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected

• The type and sensitivity of the information
• The purpose for which it was collected
• The nature of our relationship with you
• Contractual requirements
• Legal and regulatory requirements
• Accounting and tax obligations
• Security and fraud-prevention requirements
• The need to establish, exercise or defend legal claims

• Encryption in transit
• Access controls
• Authentication controls
• Restricted system permissions
• Security monitoring
• System and infrastructure security measures
• Regular reviews of security practices

Different categories of information may therefore be retained for different periods.

Where personal data is no longer reasonably required, we may delete, anonymize or securely dispose of it in accordance with applicable requirements

12. Cookies and Tracking Technologies

Techysquad uses cookies and similar technologies to operate our website, understand website usage, improve performance and, where applicable, support marketing activities

Cookies may include:

These cookies are required for website security, functionality and other essential operations.

These cookies help us understand how visitors interact with our website, such as pages visited, traffic sources and website performance

Where used, these cookies may help us measure advertising campaigns, understand marketing performance and deliver more relevant advertising

Our website may use technologies provided by third parties such as Google, Meta, LinkedIn or other analytics and marketing providers, depending on the services currently enabled

Where required by applicable law, non-essential cookies and similar technologies will be used only after the required consent has been obtained.

You may manage or withdraw your cookie choices using our cookie preference tool, where available

You may also configure your browser to block or delete cookies. Blocking certain cookies may affect some website functionality

For additional information about the cookies and tracking technologies we use, please refer to our Cookie Policy

13. Your Privacy Rights

Depending on your location and the data protection laws that apply to you, you may have certain rights in relation to your personal data.

• The right to request access to personal data we hold about you
• The right to request correction of inaccurate or incomplete personal data
• The right to request deletion of personal data where permitted by applicable law
• The right to request restriction of certain processing activities
• The right to object to certain processing activities, including processing based on legitimate interests where applicable
• The right to withdraw consent where processing is based on consent
• The right to request information about how your personal data is processed
• The right to request portability of personal data where this right applies
• The right to lodge a complaint with a relevant data protection or supervisory authority

These rights are not absolute and may be subject to legal, regulatory, contractual or other applicable limitations.

To exercise a privacy right, please contact us using the details provided in the Contact Us section of this Privacy Policy. We may need to verify your identity before responding to certain requests.

We will generally respond to valid requests within the period required by applicable data protection law.

14. Third-Party Websites and Services

Our website and communications may contain links to websites, platforms or services operated by third parties.

These third-party websites and services are not controlled by Techysquad and may have their own privacy policies, terms and data processing practices.

We are not responsible for the privacy, security or content practices of third-party websites or services. We recommend reviewing the applicable privacy policy before providing personal data to any third party.

Where Techysquad integrates third-party services into our website or products, the relevant third party may process information in accordance with its own terms and privacy practices, subject to the applicable contractual arrangements and data protection requirements.

15. Children's Privacy

Techysquad provides B2B software and technology services primarily to businesses and professional users.

Our website and services are not intended to knowingly collect personal data from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal data to us without appropriate authorization or where such collection is not permitted, please contact us so that we can review the information and take appropriate action.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, products, services, technology, legal requirements or data processing practices.

When we make changes, we will update the effective date or last updated date displayed with this Privacy Policy.

Where changes are material and applicable law requires additional notice, we may provide notice through our website, email or other appropriate communication channels.

We encourage you to review this Privacy Policy periodically to understand how Techysquad processes personal data.

17. Complaints and Data Protection Concerns

If you have a concern about how Techysquad has handled your personal data, we encourage you to contact us first so that we can understand and address your concern.

You may contact us using the contact details provided below and provide sufficient information to help us understand your request or concern.

Depending on your location and the laws applicable to your situation, you may also have the right to lodge a complaint with the relevant data protection or supervisory authority.

18. Contact Us

If you have questions about this Privacy Policy, our data processing practices or your personal data, you can contact Techysquad using the following details:

TECHYSQUAD IT INFRASTRUCTURE CO. L.L.C

contact@techysquad.com

techysquad.com

When contacting us about a privacy request, please provide enough information for us to identify your request and respond appropriately. Please do not send passwords, authentication credentials or other unnecessary sensitive information by email.